Refund policy
The 30-day happiness guarantee
If you're not happy with your purchase within 30 days of delivery, email us at hello@calverandco.com.au and tell us what's wrong. We'll make it right, whether that's a replacement, a partial refund or a full refund.
Change-of-mind returns
You can return unused items in their original packaging within 30 days of delivery for a refund.
- Email us at hello@calverandco.com.au with your order number before sending anything back.
- We'll reply with the return address, usually within one business day.
- Post the item back using a tracked service. Return postage for change-of-mind returns is paid by you, and we can't refund items that don't reach us.
Items sent back without contacting us first can't be accepted.
Faulty or damaged items
If an item arrives faulty or damaged, email a photo to hello@calverandco.com.au within 30 days of delivery and we'll replace or refund it at no cost to you, including any postage.
Refunds
Once your return arrives, we'll inspect it and let you know. Approved refunds are processed within 2 to 5 business days to your original payment method. Your bank may take a further 3 to 10 business days to show the refund.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Questions
Email us at hello@calverandco.com.au.